Tata Group-owned airlines major Air India flyers can now avail a digital process to print boarding passes and baggage tags and drop bags on their own, removing the difficulty of check-in over the counters.
The kiosks also allow travellers to customise their trips by selecting available preferred seats, updating frequent flyer number, among others.
Rajesh Dogra, Chief Customer Experience & Ground Handling Officer, Air India, said, “This facility eliminates the queue waiting time for check-in over the counters and helps travellers to nearly breeze through the airport."
"We not only plan to extend this for flights to more countries around the world, but also intend to introduce it at other airports in India as well as at major airports in other parts of the world," he said.
"Our continued effort remains to simplify processes and elevate customer experience, for our guests to enjoy travelling as much as we love flying them," he said.
With the implementation of the DigiYatra initiative for domestic flights, the self-baggage drop facility adds to the convenience for travellers.
Earlier this week, Air India announced the roll out of ‘Project Abhinandan’ whereby the carrier has deployed specially trained Service Assurance Officers at 16 major Indian airports to proactively sense passenger concerns and offer on-ground assistance across airport touchpoints.
