Starting April 19, Singapore residents will be able to conveniently perform SafeEntry (SE) check-in with their TraceTogether (TT) Token or App. The new SafeEntry Gateway (SEGW), developed by GovTech, enables contactless detection of both App and Token to facilitate seamless check-ins and will also help to check that the TT Token battery has not run out.
The existing SafeEntry (Business) App will be upgraded to include the SEGW functionality with venue operators also given the choice to opt to use a physical device called the SEGW Box.
TT users will only need to bring their TT Token, or mobile phone with the TT App in the foreground, to within 25 cm of the SEGW for contactless check in. The SEGW Box will emit a green light and a beep to indicate a successful check-in. The upgraded SafeEntry (Business) App will show a green screen on the venue operator’s mobile device.
Existing modes of SE check-in will remain in place at venues required to deploy SEGW.
Selected venues with high visitorship, such as malls, large standalone retail stores, cinemas, hospitals, polyclinics and MICE venues hosting events with more than 100 participants will be required to deploy SEGW, in addition to pre-existing SafeEntry check-in methods.
The new SEGW will also be used to check the battery of TT tokens. The TT Token battery is expected to last 4-6 months. TT Token users can check if their Token is working by looking out for a green light that blinks once every minute. If the Token is blinking red, or when there is no light at all, the Token needs to be replaced. From April 2021, Token replacement stations will be set up at some venues where the SEGW will be rolled out, so that Tokens discovered by the SEGW to be not transmitting Bluetooth signals can be quickly replaced.
Users can take their out of battery Token to any CC to exchange for a free replacement. For lost Tokens, the first reissuance is free but subsequent reissuance would be liable for a charge.