Singapore Airlines (SIA) has become the launch airline for the digital version of the Star Alliance Connection Service, the national carrier said in a press statement.
Introduced in 2017, the Star Alliance Connection Service facilitates time critical flight connections between Star Alliance member airlines. Until now, it has required dedicated staff support to assist affected passengers in transferring between flights.
The digital version of the Star Alliance Connection Service embeds in the participating member airline’s mobile app. It will provide updated transfer information and intuitive navigational services through the customer’s smartphone at major hub airports, without further intervention.
Information provided by the digital version includes the optimum route from the arrival to the departure gate, as well as distance and time needed to get there.
In the case of critical connections, passengers receive a digital express connection card that allows expedited passage through certain checkpoints.
The initial release focuses on London Heathrow Airport (LHR) Terminal 2. SIA passengers connecting to or from any other Star Alliance member airline in the terminal will have access to the airport maps via the SingaporeAir mobile app.
Star Alliance plans to roll out the digital version of its Connection Service to more transfer-intensive airports for adoption by other member airlines in the future. It is now available for Android users and will be rolled out to iOS users subsequently.